Shipping policy

Delivery Timeframe: 3-4 Weeks To ensure the highest quality standards for our garments, please expect a standard delivery window of 3 to 4 weeks for your order to be processed, manufactured, shipped, and delivered.

  • Order Processing: Upon placing an order, it immediately enters our production and fulfillment pipeline. You will receive an automated confirmation email immediately.

  • Tracking Information: Tracking numbers are generated and emailed to you only once the physical package has been handed off to the shipping carrier. Please note that it may take up to 48 hours for the carrier's system to update the tracking status once the label is created.

  • Carrier Delays: ALLURE COUTURE is not liable for any delays caused by the shipping carrier (USPS, UPS, DHL, etc.), severe weather conditions, customs processing, or other unforeseen logistical disruptions once the package leaves our facility.

Lost, Stolen, or Damaged Packages Once a package is handed over to the shipping carrier, ALLURE COUTURE relinquishes all liability.

  • We are not responsible for packages that are lost in transit, stolen from porches/mailboxes, or damaged during the shipping process.

  • Once the tracking information marks the package as "Delivered," our responsibility for the shipment concludes. If you suspect mail theft, you must file a claim directly with the shipping carrier or your local authorities.

Incorrect Addresses and Returned Mail The customer is entirely responsible for entering the correct shipping address at checkout.

  • If a package is returned to our facility by the carrier due to an insufficient address, incorrect address, or failure to claim the package, the order will not be refunded.

  • The customer will be required to pay an additional reshipping invoice to have the package sent to the correct address.

International Shipping & Customs Duties For all orders shipped outside the United States, the customer is legally responsible for any applicable customs duties, import taxes, or brokerage fees imposed by their local government. ALLURE COUTURE does not collect these fees at checkout and cannot manipulate customs values on shipping documentation.